Knowledge Base

Writing documentation people can find.

What makes a good Knowledge Base article? One question, answered on its own. Fill in “the question this answers” in the words somebody would type, and write the short answer as a real answer rather than an introduction. Administrators Can I keep internal notes in the Knowledge Base? Yes. Restrict an article to your staff groups and it disappears completely for everybody else — from the index, from its own address, and from search. Administrators How do I tell you an article did not answer my question? Use the Yes / No buttons at the foot of any article. You need to be signed in, and you can change your answer later. Members